Are You Experiencing Problems Installing or Running Our Applications?

We hope your experience of downloading, installing, and running our applications is a positive one. We have made every effort to make it as simple as possible. However, on this page we want to capture some of the issues that people have experienced installing or running our applications.

Downloading Issues

When you download one of our applications, you may get prompted by your anti-virus program. We make sure that our installation programs are free of viruses, spy-ware, or any other forms of malware. We do not participate in any of those schemes. We are an above-board, honest software publishing company.

Installation Issues

When you start to install the application, you will likely be prompted by Windows, asking you for permission to allow the application to be installed on your computer. As stated above, we are an above-board, honest software publishing company, and our installation programs contain no viruses, spy-ware, or any other forms for malware, and we employ no advertising or other forms of trickery.

Starting Issues

Typically you'll start the application via the Start menu or by double-clicking on the Desktop icon. If absolutely nothing happens, do one of the following:

For Windows 7

Right-click on the application's entry of the Windows Start menu, or right-click on the Desktop icon. Select the "Troubleshoot compatibility" menu command (see screen capture on the right). Follow the instructions and allow Windows to adjust the compatibility mode of the application. This should only need to be done once.

For Windows 8, 8.1, or 10

You will need to use the Windows file manager and find the application's executable file (e.g. "FRSLibrary.exe", "FRSGiftRegistry.exe", "FRSProductMgr.exe"; it is the application's name with the ".exe" file extension). When found, right-click on it, and select the "Troubleshoot compatibility" menu command. Follow the instructions and allow Windows to adjust the compatibility mode of the application. You may need to select "this program worked in a previous version of Windows", and select "Windows 7". This should only need to be done once.

This web site shows how to do this for Windows 8.
This web site shows how to do this for Windows 10.
This web site provides more in-depth information about this issue.

Running Issues

If, when you try to run the application, you encounter an error message stating that "msvcr100.dll" is not found, please download and install the Microsoft Visual C++ 2010 Re-distributable Package. We have decided not to include those files in our installation program, so that it is significantly smaller, and because most people will already have those files installed on their computer.

If you encounter any other problem, please don't hesitate to contact our technical support. Click on the "Contact" option near the top of this page.

Q & A

Answers to the questions you may have about us and our products.

What Exactly is a Software License?

How is Your Software Supported?

Why Are Your Upgrades Free?