We want you to be happy with FRSLibrary, so if you encounter any issues or problems using it, we want to know about it so that we can rectify it. We routinely release new versions of the application to fix known issues and to improve the product. A lot of times the release of a new version is dictated by one of our customers finding a serious problem with the application. So, let us know what we can do to improve the product. Please direct all your feedback to our technical support e-mail address:

Known Issues with FRSLibrary

For the more persistent remaining issues with FRSLibrary, see its "How-to | Known Issues" menu command.

The purpose of this listing below is to report problems that we have become aware of since the last version that we released, with possible work-arounds offered if applicable.

Privacy Policy

This is the official privacy policy by which FRSLibrary guides its behavior. In normal, day-to-day use of FRSLibrary the only "outside" contact the application makes is with the Fourth Ray Software server to find out what the latest version number of the application is. Other than that, FRSLibrary operates completely privately on your computer only.

Data Storage

FRSLibrary only stores information you have entered for your media items in a binary data file on your computer, one file for each Library you maintain. It also makes back-up copies of those data files in the "Archives" sub-folder of where the main files are stored. Note that should your computer's disk drive crash or become permanently corrupted, your data will be lost. It is important to back-up your Library data files regularly.

Application Access

Computer users who have access to your physical computer could potentially have access to FRSLibrary. Some important data in the FRSLibrary's Library data files are encrypted to protect your privacy (e.g. the Software media type's passwords and serial numbers, if entered), but if someone can launch FRSLibrary on your computer, he or she can access, and potentially change or delete, such information. Of course, a malicious person could also delete your Library data files or uninstall the application, if he or she has access to your computer. We highly recommend that you password-protect your computer, and only share that password with others whom you trust, if absolutely necessary.

Upload to Servers

FRSLibrary does not upload any information to the Fourth Ray Software web site nor to any third party. We do reserve the right to communicate your FRSLibrary license number during a product upgrade check in a future version, so that we may verify your paid-for version. However, this is currently not being done. If you choose to generate custom web reports, you must use other software to upload those files to a server of your choice. FRSLibrary does not upload these, or any other, files.

Download from Servers

When automatic upgrading is enabled (which it is by default; see "Settings | Automatic Application Upgrade" menu command), FRSLibrary connects to the Fourth Ray Software server to determine if a new version of FRSLibrary has been released by Fourth Ray Software. It compares the latest version number listed on the server against the version you have installed. If a new version has been released, the new software installation program will be downloaded to your computer, and FRSLibrary will automatically run that upgrade when you close the application. The next time you start FRSLibrary, if the upgrade has completed successfully, the application will show the New Version toolbar button, through which you can find out what is new. During this process FRSLibrary communicates no information to the server, it only gathers information from the server. FRSLibrary does the same thing with the standard U.S. English dictionary file that is used by the spell-checking feature. If a new version of that dictionary file has been released by Fourth Ray Software, it will be downloaded by FRSLibrary and made available for the next session.

When you enter an ISBN number for a book entry, FRSLibrary automatically does a web search on the web site. This is just a normal web query, in which FRSLibrary only communicates the ISBN number you have entered; no other data is shared with that web site.


FRSLibrary's installation program courtesy of Inno Setup developed by Jordan Russell.