Comments, Questions, Problems?

We want you to be happy with FRSPhotoViewer, so if you encounter any issues or problems using it, we want to know about it so that we can rectify it. Please direct all your feedback to our technical support e-mail address:

Known issues with FRSPhotoViewer

Privacy Policy

Data Storage

FRSPhotoViewer stores information, which you have entered, into a binary data file on your computer, one for each photo album. A separate file stores your application-wide settings, such as your color scheme and font settings.

Application Access

Computer users who have access to your physical computer could potentially have access to FRSPhotoViewer. Unauthorized or malicious users of FRSPhotoViewer could inadvertently or purposely change any data maintained in your copy of FRSPhotoViewer. It is important that you safeguard your physical computer, limit access to only those would you trust to work with the application, and to back-up your data files regularly.

FRSPhotoViewer supports the ability to password-protect access to it. However, be aware that that can be defeated by a professional hacker. There is currently no way to reset the password if you loose or forget it.

Upload to Servers

FRSPhotoViewer does not upload any information to the Fourth Ray Software web server nor to any third party. We do reserve the right to communicate your FRSPhotoViewer license number during a product upgrade check in a future version, so that we may verify your paid-for version. However, this is currently not being done.

Download from Servers

When automatic upgrading is enabled, FRSPhotoViewer connects to the Fourth Ray Software server to determine if a new version of FRSPhotoViewer has been released by Fourth Ray Software. It compares the latest version number listed on the server against the version you have installed. If a new version has been released, the new software installation program will be downloaded to your computer, and FRSPhotoViewer will automatically run that upgrade when you close the application. The next time you start FRSPhotoViewer, if the upgrade has completed successfully, the application will show the new version icon toolbar button, through which you can find out what is new. During this process FRSPhotoViewer communicates no information to the server, it only gathers information from the server.


In normal, day-to-day use of FRSPhotoViewer, the only "outside" contact is made with the Fourth Ray Software server to find out what the latest published version number of the application is (if your computer is connected to the Internet; if not, this check is ignored). Other than that, FRSPhotoViewer operates completely privately on your computer only.


FRSPhotoViewer's installation program courtesy of Inno Setup developed by Jordan Russell.