Comments, Questions, Problems?

We want you to be happy with FRSProductMgr, so if you encounter any issues or problems using it, we want to know about it so that we can rectify it. We routinely release new versions of the application to fix known issues and to improve the product. A lot of times the release of a new version is dictated by one of our customers finding a serious problem with the application. So, let us know what we can do to improve the product.

Please direct all your feedback to our technical support e-mail address:

Known issues with FRSProductMgr

Privacy Policy

Data Storage

FRSProductMgr stores information, which you have entered, into a binary data file on your computer, one file per store (if you have more than one). A separate file stores your application-wide settings, such as your color scheme and font settings.

Application Access

Computer users who have access to your physical computer could potentially have access to FRSProductMgr. Unauthorized or malicious users of FRSProductMgr could inadvertently or purposely change any data maintained in your copy of FRSProductMgr. It is important that you safeguard your physical computer, limit access to only those would you trust to work with the application, and to back-up your data files regularly.

FRSProductMgr now supports the ability to password-protect access to it. However, be aware that that can be defeated by a professional hacker.

Upload to Servers

FRSProductMgr does not upload any information to the Fourth Ray Software web server nor to any third party. We do reserve the right to communicate your FRSProductMgr license number during a product upgrade check in a future version, so that we may verify your paid-for version. However, this is currently not being done.

You can, optionally, set up FRSProductMgr to automatically upload the new and/or changed web page files that your web reports have generated. When FRSProductMgr does that, it is under your control, and it only interacts with your own web site server.

You can, optionally, set up FRSProductMgr to automatically upload your store's data file (the FRSProductMgr *.fpm file) to your web site server into a private folder on the server. This folder would be outside of the web site folder, so that no one who visits your web site will have access to this data file. This feature is completely under your control, it is disabled by default, and it only interacts with your own web site server. The advantage of using this feature is that it provides a way of backing-up your data file off of your computer, allowing you to recover your data should something happen to your computer. Of course, you should always back-up your data files to a secondary storage device attached to your computer.

Download from Servers

When automatic upgrading is enabled, FRSProductMgr connects to the Fourth Ray Software server to determine if a new version of FRSProductMgr has been released by Fourth Ray Software. It compares the latest version number listed on the server against the version you have installed. If a new version has been released, the new software installation program will be downloaded to your computer, and FRSProductMgr will automatically run that upgrade when you close the application. The next time you start FRSProductMgr, if the upgrade has completed successfully, the application will show the new version icon toolbar button, through which you can find out what is new. During this process FRSProductMgr communicates no information to the server, it only gathers information from the server.

You can, optionally, set up FRSProductMgr to automatically download web template files from your web site server. This feature is handy for when you have a webmaster who maintains your overall web site and that person needs to occasionally provide you with copies of new template files. These template files are used by FRSProductMgr so that it knows how to format the web report-generated web pages. When FRSProductMgr does that, it is under your control, and it only interacts with your own web site server.


In normal, day-to-day use of FRSProductMgr the only "outside" contact is made with the Fourth Ray Software server to find out what the latest published version number of the application is. Other than that, FRSProductMgr operates completely privately on your computer only, unless you have it set up to automatically upload new and/or changed web report pages, and/or download new or updated template files from your own web site server.


FRSProductMgr's installation program courtesy of Inno Setup developed by Jordan Russell.