We hope your experience of downloading, installing, and running our applications is a positive one. We have made every effort to make it as simple as possible. However, on this page we want to capture some of the issues that people have experienced installing or running our applications.
Typically you'll start the application via the Windows Start menu or by double-clicking on the Desktop icon (if you chose that option during installation). If absolutely nothing happens, do one of the following:
When you start one of our applications, and Windows displays an error message that it couldn't find a file, do the following:
We have decided not to include those files in our installation programs, so that they are significantly smaller, and because most people will already have those files installed on their computer (an exception might be when you are doing a new Windows install). Also, by using the Microsoft version, you are guaranteed to get the latest version, and they will install those files into the correct folder on your computer.
If you encounter any other problem, please don't hesitate to contact our technical support. Click on the "Contact" option near the top of this page.